Contact Support
Email daniel@maivor.ai and include the email address used for your Pindrop account, your device model and iOS version, and a short description of what happened. Screenshots are welcome when useful.
Purchases and Pindrop Pro
A purchase completed, but Pro is not active
- Open Pindrop and make sure you have an internet connection.
- Open the account menu.
- Tap Restore Purchases.
- Use the Apple Account that made the original purchase if Apple asks you to sign in.
Apple handles payments and refunds. To request a refund, visit reportaproblem.apple.com.
Account Help
Forgot your password
On the Pindrop sign-in screen, tap Forgot password?, enter your account email, and open the recovery link on your iPhone.
Delete your account
In Pindrop, open Account, scroll to Delete Account, and confirm the deletion. The app explains that deleting your Pindrop account does not cancel an Apple subscription.
Manage or cancel subscriptions separately in your Apple Account settings.
Friend Challenges
To join a challenge, open Challenges, tap Join, and enter the six-character challenge code. Both players receive the same five places in the same order.
Completed results appear in Challenges under Completed after both players finish. Challenge codes expire on the date shown when the challenge is created.
Referrals and Daily Games
New free accounts receive the welcome allowance shown in the app. After that, free accounts have a daily game allowance. Successful friend invitations can raise the allowance for both players as described in Pindrop.
Legal and Privacy
Read the Pindrop Privacy Policy and Pindrop Terms of Service. Pindrop is published by Maivor AB, Swedish organization number 559539-4726, Sparrgrensgatan 10, 416 54 Göteborg, Sweden.